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Shangbo Sanitary Ware CO.,LTD Shipping Policy We are shipping the items within 3 - 5 work days after payment is cleared excepted holidays. We are in China and the shipping time is normally 15 - 30 days except the faraway country. Please kindly wait patiently and feel free to contact us if any questions. If you have not got the items in the due time, please kindly contact us by Email or Trade Manager, we will solve the problem to you satisfactions. Payment Method We accept the Alipay, Western Union and Credit Card. We offer combine shipping if the itmes are paid and shipped together. You can us shopping cart to combine shipping, and send us a message, we will change the price for you. Return Policy In case of the defective items or wrong items that you got, we will resend or refund to you. Customers must inspect all items upon receipt and notify us within 3 work days if anythins is missing or damaged. Returns accepted within two weeks from days of delivery for refund or store credit. We do not refund the shipping fee on returns that are non-defective.